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Troubleshooting

Solutions for common problems with CMSImport.

I don't see the Import section

  • Refresh the page, or log out of the backoffice and log in again.
  • Check that your user group has access to the Import section.
  • Check that the CMSImport package is installed. See Installation.
  • When the database user can't create tables, follow Manual database installation.

I don't see my column names when importing a CSV file

Make sure the first row of the CSV file contains the column names.

I get strange column names when importing a CSV file

Check the CSV options in the data source step. For example, set the delimiter to ; and the text qualifier to ". Also save the CSV file as UTF-8.

Members don't receive the credentials email

  • Check the SMTP settings of your site in appsettings.json. See Login credentials mail.
  • Check the Umbraco log for SMTP errors.

I get an "Invalid license" error